Shipping policy
Shipping Policy
Thank you for shopping with Pawonderland! We aim to make your shopping experience as simple and transparent as possible.
Order Processing
Orders are processed after payment has been successfully confirmed. Processing times may vary depending on the product, order volume, weekends and public holidays.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.
Shipping & Delivery
Pawonderland works with third-party fulfillment partners and shipping carriers to deliver orders to our customers.
Estimated delivery times and available shipping options may vary depending on the destination, product and fulfillment location. Where applicable, shipping costs and available delivery options will be displayed during checkout before you complete your purchase.
Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to carriers, customs, weather, high shipping volumes or other circumstances outside our reasonable control.
Multiple Packages
If your order contains multiple products, they may be fulfilled from different locations. As a result, items from the same order may occasionally arrive in separate packages and at different times.
Tracking
When tracking information is available for your shipment, it will be provided after your order has been dispatched. Please allow some time for tracking information to become active after receiving your shipping confirmation.
Incorrect Shipping Information
Please make sure your shipping information is complete and accurate before placing your order. If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that shipping information can be changed after an order has entered processing or has been dispatched.
Lost, Damaged or Delayed Orders
If your order arrives damaged, appears to be lost, or experiences a significant delay, please contact us so that we can investigate the issue and assist you.
Customs, Duties and Taxes
Depending on your delivery destination and fulfillment location, customs duties, import taxes or other charges may apply. Where required by applicable law, information about additional charges will be provided before purchase. Customers should not be charged undisclosed mandatory costs.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Pawonderland
Email: mateandok@gmail.com
This Shipping Policy does not limit any mandatory consumer rights available under applicable law.